Privacy Notice

(Last updated: May 2018)




Flixmedia Limited (“Company”, “we,” “our,” or “us”), a company registered in England and registered address Unit 1 the Technology Park, Colindeep Lane, London NW9 6BX, believes in protecting the personal data it collects from individuals (“users”) that access or use this website (the “website”) and takes seriously its obligation to comply with its obligations under applicable data privacy laws including, without limitation, the General Data Protection Regulation (“GDPR”). The Company is a data controller as defined in the GDPR.


This notice (“notice”) sets out how the Company uses, discloses, transfers and otherwise processes users’ personal data collected by communicating with Flixmedia electronically (e.g. email), through their use of the Flixmedia website or a Retailer’s website, and how we use cookies in the operation of the website.


We are a data controller of users’ personal data (detailed below) which is collected through electronic communications or through website usage, such as when users visit the website, submit queries through the Flixmedia “contact us” feature, or as otherwise described in this notice.


Personal data we collect


For purposes of this policy, “personal data” means any information relating to an identified or identifiable natural person. We process the following types of personal data:

  • Name (if provided)
  • Email Address (if provided)
  • Telephone Number (if provided)
  • Company / Organisation that you are contacting Flixmedia from (if provided)
  • IP Address if interacting with Flixmedia services on a retailer’s website


We collect your personal data using both “active” and “passive” means.

  • Active means. The Flixmedia website actively collects personal data from users by asking specific questions and permitting users to communicate directly with us, for example via e-mail or feedback forms. Some areas of the website may also require a user to submit information, including personal data, to register for certain services or benefits, such as syndication services.
  • Passive means. We passively collect (i.e., without the user actively providing the information) personal data about a user as the user accesses and navigates through the website using various technologies and means, such as navigational data collection and cookies. Our cookie policy is outlined below.


We process your personal data on several different legal bases, as follows:


  • Our legitimate interest – if you are visiting our website or contacting us electronically, you are most likely an employee or representative of a partner, client or customer of our international content provision business. If you are visiting a retailer website, you are most likely a customer or potential customer of that retailer.
  • In that respect, we process your personal data:
    • To facilitate commercial interactions between our company and your employer;
    • For the security and safety of the website, our technology connected to the website and the users of the website;
    • To detect and prevent fraud;
    • To protect and defend the rights or property of others, or our own rights and interests;
    • To manage and administer the website, including analyzing web traffic and utilizing web analytics solutions; and
    • For use in marketing our products and services to your employer or affiliated entities.
    • To provide content to the retailer’s website to enhance your shopping experience.
  • Our legal obligations – we may need to process your personal data to comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders and legal process.
  • Your prior consent – Where we are required to do so by applicable data protection law, for placing cookies on your device (subject to certain exceptions) or sending marketing communications to you. As required by law, we provide you certain details on our use of cookies and marketing communications below.


Cookies and web analytics used on this website


The website makes use of cookies. Cookies are small text files downloaded by your internet browser and stored on the device you use to access the website (e.g., your desktop computer, laptop, tablet or smartphone). Depending on their purpose, cookies log specific user-related information such as your user preferences, authentication information, security parameters, data concerning the devices you use to access the website, and statistical information regarding your use of the website. Where necessary during your visit to the website or when revisiting the website, your internet browser transmits the cookies including the contained information back to the servers they were initially downloaded from. The analysis and processing of such information allows us to ensure the functionality of the website, improve your online experience, and optimize the structure and content of the website.


The cookies we use can be categorized as follows:


Strictly Necessary Cookies These are cookies that are required for the operation of the website or of certain parts thereof. They either serve the sole purpose of carrying out network transmissions or are strictly necessary in order for us to provide an online service explicitly requested by you.


Analytical/Performance Cookies These cookies allow us to carry out web analytics or other forms of audience measuring such as recognizing and counting the number of visitors and seeing how visitors move around the website. This helps us to improve the way the website works, for example, by ensuring that users are easily finding what they are looking for.


Functionality Cookies These cookies are used to recognize you when you return to the website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Loss of the information in these cookies may make our services less functional but would not prevent the website from working.


Targeting/Profiling Cookies These cookies record your visit to the website and/or your use of the services, the pages you have visited and the links you have followed. We will use this information to make the website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.



The following cookies are used on retailer websites:


Cookie Name Who Places the Cookie? Cookie Category When Is Cookie Enabled/Does It Expire? Purpose
Global Visitor ID Flixmedia Analytical /Performance/Targeting Persistent for 1 year Counting unique visitors on the retailer website and understanding and analysing shopper behaviour to improve shopper experience.
AB Testing Flixmedia Functionality Persistent for up to 90 days



Content testing for retailer websites
4 Session Cookies Flixmedia Strictly necessary Session Enabling Flixmedia content to appear on the retailer website in the least possible time to load. Used for syndication service.
2 Load balancer Session Cookies Flixmedia Strictly necessary Session Load balancer cookies, which are used to stick visitors to a particular server behind the load balancer and enable content to appear in the least possible time to load.


The following cookies are used on the Flixmedia website:


Cookie Name Who Places the Cookie? Cookie Category When Is Cookie Enabled/Does It Expire? Purpose
_gat_gtag Google Strictly necessary Session A cookie for Google analytics for identifying the browser session
_ga Google Strictly necessary 2 Years A cookie for Google analytics
_gid Google Strictly necessary 1 Day A cookie for Google analytics Flixmedia id
mf_user Flixmedia Strictly necessary 3 months A cookie for checking if the user is new or returning
intercom-id Intercom Strictly necessary 6 months Live chat plugin cookie
intercom-session Intercom Strictly necessary session Live chat plugin session cookie


The following web analytics are used on the retailer’s website:


Analytics Type/Name Who directs the Analytics? Personal Data Processed by Solution Does It Expire? Purpose/Category
Flixmedia In House Analytics Tool Flixmedia Limited Information on your use of the Site, including, without limitation, your IP address As per data retention policy Evaluating your use of the Site, compiling reports for us on the impact produced by syndicated content and providing other services relating to website activity



You may influence the scope and extent to which we use cookies when you visit a website. In particular, you may prevent cookies from being stored on your device by adjusting the respective settings on your internet browser. However, please be aware that this might render certain functions of the website inoperable or more difficult to use. Depending on the internet browser you use, you might also be able to specifically reject third party cookies. In this context, please note that third parties might still have access to your personal data to the extent such information is logged by first party cookies.


Marketing Communications


You may be receiving electronic communications as a result of being on our B2B marketing database. To provide newsletters or similar, we log and store your name, title, email address and company name. You can unsubscribe from these newsletters at any time by clicking the ‘unsubscribe from this list’ link at the bottom of the email or contacting Flixmedia Data Protection Office.




Recipients of your personal data


For the following purposes, we disclose your personal data to the following third parties, as required or permitted by applicable law:


Who Is your Personal Data Disclosed To? What Is the Purpose Underlying the Disclosure?
Companies affiliated with [Company], Inc. including:



Third-party suppliers and service providers including:

Contact Details:

· Salesforce (

· AspectWorks (

· GSuite (

· Mailchimp (




To enable B2B contact regarding Flixmedia products and services

To communicate with Flixmedia website chat users

To communicate with users of the Flixmedia website ‘Get In Touch’ form

To manage product and service related cases

To manage B2B documents such as contracts, project plans

To manage B2B marketing communications


Flximedia Product Users

· Rackspace (

· AWS (

· Hetzner (


To provide Flixmedia customers access to operational syndication and reporting systems


Retail Website Users

· Limelight Networks (

· JW Player (

· Eyekandy (


To provide content (such as images, videos, specifications, descriptions) on the retailer’s website
To other third parties in line with applicable legal requirements (where applicable) To comply with legal obligations that we are subject to;


Data transfers to recipients outside of the European Economic Area


We may transfer your data to affiliated companies or third party service providers located outside the European Economic Area (“EEA”) in jurisdictions that are not subject to an adequacy decision by the EU Commission finding them to provide an adequate level of protection of personal data, i.e. a level of protection of fundamental rights and freedoms that is essentially equivalent to that guaranteed within the EU.


However, to ensure an adequate level of protection for your personal data, we will comply, and require the compliance of our third party providers, with one of the transfer mechanisms specified in the GDPR and approved by the EU Commission. You can ask for a copy of such appropriate safeguards by contacting Flixmedia Data Protection Office.



How long we keep your personal data


We have implemented appropriate retention periods for your personal data collected or otherwise processed on or through the website as set forth in our data retention policy. Where our processing of your personal data is based on legitimate interests or compliance with legal obligations, it will be deleted as soon as the underlying purpose has expired. We may retain your personal information for longer periods if it is subject to legal requirements such as government reporting or fraud prevention which we are required to observe. Personal data processed based on your consent, which is intended to be processed for the duration of your association or relationship with the company will be deleted in accordance with the above principles, or earlier if and when you withdraw your consent to continued processing.



Your rights regarding the processing of your personal data under the GDPR


European Union citizens and residents have the following rights under GDPR:


  • inquire whether and what kind of personal data we hold about you and how it is processed, and to access or request copies of such personal data
  • request the correction or supplementation of personal data about you that is inaccurate, incomplete or out-of-date in light of the purposes underlying the processing, or to
  • obtain the erasure of personal data no longer necessary for the purposes underlying the processing, processed based on withdrawn consent, processed for legitimate interests that, in the context of your objection, do not prove to be compelling, or processed in non‑compliance with applicable legal requirements.


In addition, you have, subject to the conditions set out in the applicable law and without limitation, the rights to:

  • request us to restrict the processing of personal data in certain situations where you feel its processing is inappropriate,
  • object, in certain circumstances, to the processing of personal data for legitimate interests, and to
  • request portability of personal data that you have actively or passively provided to us (which does not include data derived or inferred from the collected data), where the processing of such personal Data is based on consent or a contract with you and is carried out by automated means.


If you desire to exercise any of the rights indicated above, you must provide the requested information in the Data Subject Rights Request (DSRR) Form found here

There is no fee for a Subject Access Request, however, your request must be reasonable and proportional as to not overburden the organization with overly broad requests that would be financially prohibitive to address.


Your provision of personal data to us

Your use of the Flixmedia website, retailer website and electronic communication methods and your provision of personal data to us in the process is purely voluntary on your part. Subject to your sole discretion, you can, at any point, stop using the website or, where applicable, opt out of certain data processing operations while on the website or in electronic communications as described in this policy. An exception applies if and to the extent that you want to enter into or perform a contract with us through electronic communications. In this event, providing us with your related personal data is necessary for us to be able to enter into the contract with or provide any contractual services to you.


How we protect your personal data

We are committed to ensuring the security of your personal data. We take appropriate commercially reasonable technical, physical and organizational measures to prevent unauthorized or unlawful processing of your personal data or accidental loss or destruction of your personal data.


Changes to this notice


Flixmedia reserves the right in its sole discretion to amend this policy from time to time. In this event, we will post the revised policy on the website. We encourage you to periodically view this policy so that you remain informed as to how we are protecting users’ personal data and about what cookies are used on the website. We may, where necessary, notify users of any modified version of this policy that might materially affect the way we use, disclose or otherwise process users’ personal data or otherwise affect their privacy rights. We may do this by posting an update on the website which users will see at their next visit.


Contact us or our Data Protection Officer


If you have any questions, concerns or complaints with respect to this privacy policy or the way we handle your privacy, please contact our Data Protection Officer:


You also have the right to complain to the UK Data Protection Authority the ICO, the contact details are:

The Information Commissioner’s Office Water Lane, Wycliffe House Wilmslow – Cheshire SK9 5AF Tel. +44 1625 545 745 e-mail: Website: